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Listening Tours and the Importance of Closing the Feedback Loop with Kim Jenson of Raymond James


  • Kim Jenson
  • COO, Raymond James
  • November 21, 2019 |26 Min Listen

Raymond James – Raymond James’ COO, Kim Jenson, makes a point of taking “listening tours” and being where the action is. Her career in financial services has given her insight into the way work/ life balance has transformed over the years, why a “people first, client first” mentality is essential, and how to close the customer feedback loop.


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