Featured Project Driving Customer Value by Reducing Manufacturing System & Process Complexity

Our Work | Consumer Packaged Goods

Driving Customer Value by Reducing Manufacturing System & Process Complexity

The Procter & Gamble Company (P&G) is the largest and most well-known,  multinational consumer goods corporation. P&G partnered with nationally recognized tech hub, 1871, and EX3 Labs with an aim to reduce complexity within the manufacturing process of their Dry Laundry division.

Company Proctor & Gamble
Industry Consumer Packaged Goods
Size $82 Billion
Headquarters Cincinnati, OH

Creating a More Simple, Centralized System

The cost of complexity is difficult to measure through traditional costing & accounting methods, but in Dry Laundry, P&G was well aware of the cost of complex manufacturing systems. In many cases, manufacturing systems can be a product differentiation tool that the customer perceives through the different moments of truth. P&G looked to EX3 Labs to collaboratively solve this challenge.

The breakout activity helped reinforce that with the right framework, creative problem solving, collaboration and innovation can go hand-in-hand. Jason Edgecombe, Senior Business Analyst, EX3 Labs

Building the Solution Together

P&G paired top leaders within their manufacturing division with EX3 Design Thinkers to solve this challenge. The session resulted in several viable solutions including a centralized system that had less layout impact, could reduce transportation costs, shortened lead times, decrease inventory and most importantly: provided flexibility towards the customer.