The Procter & Gamble Company (P&G) is the largest and most well-known, multinational consumer goods corporation. P&G partnered with nationally recognized tech hub, 1871, and EX3 Labs with an aim to reduce complexity within the manufacturing process of their Dry Laundry division.
The cost of complexity is difficult to measure through traditional costing & accounting methods, but in Dry Laundry, P&G was well aware of the cost of complex manufacturing systems. In many cases, manufacturing systems can be a product differentiation tool that the customer perceives through the different moments of truth. P&G looked to EX3 Labs to collaboratively solve this challenge.
The breakout activity helped reinforce that with the right framework, creative problem solving, collaboration and innovation can go hand-in-hand.Jason Edgecombe, Senior Business Analyst, EX3 Labs
P&G paired top leaders within their manufacturing division with EX3 Design Thinkers to solve this challenge. The session resulted in several viable solutions including a centralized system that had less layout impact, could reduce transportation costs, shortened lead times, decrease inventory and most importantly: provided flexibility towards the customer.